Admission & Discharge Process

Inpatient admission process

Aster Prime Hospital has a well-organized process to make admission convenient. In case of inpatient stay:

• An admission form would be raised after OPD consultation
• The patient will be directed to PRE or Financial Advisor for counselling of the treatment and cost incurred, package and room details, mode of payment and deposit or if any insurance details are to be shared, information on Double Occupancy charges for attendees and for patients in ICU.
• Admission is processed as per the room availability and insurance coverage.
• Our admission/cashier desk will carry out the payment formalities and handover an admission file consisting of the visitor pass and patient identification band.
• Our staff for inpatient will accompany you to the allotted room.

Checklist

• Doctor's recommendation note for admission
• Insurance or health coverage card or any ID proof, if applicable
• Mandatory passport and visa copy for the International patient
• Previous medical health reports
• Admission desk is located at the A Block, Ground Floor (near Pharmacy)
• Admissions are done round the clock
• All Admissions require a deposit amount (if applicable). We accept various payment methods including cash and all major cards. (We accept foreign currencies if it’s mentioned in the list)
• You are advised not to retain any valuable items, like jewellery during the hospital stay as the hospital is not responsible for any of your belongings.
• APH is designed to provide utmost is a comfort to patients and if their bystanders, the patient care areas at Aster Prime Hospital are impeccably spacious and peaceful.

Giving consent for treatment

• Necessary consent forms will have to be signed by the patient and relative/bystander for all surgical, interventional or certain diagnostic / investigation procedures
• Your doctors will explain before the procedure, the risks, benefits and any alternative treatments, if available
• If you are unsure about any aspect of the treatment proposed, please feel free to clarify all your doubts with the doctor
• Some procedures do not require formal written consent, our staff will explain the risks, benefits and alternatives (if any) before seeking your verbal consent

Providing medical information

• Whenever you are asked for medical information, please make sure you provide all relevant details, as this is very important for planning the right treatment.

Do not forget to mention

• List of medications the patient is asked to take and allergic to any particular food or medicine

Be informed

• Choose a doctor who can freely discuss with you about the medical problems
• Make sure you always accompany a friend or relative
• Inform the doctor about all the medicines you are asked to take, including over-the-counter medications, like Aspirin, Ibuprofen and dietary/herbal supplements like vitamins/calcium
• Inform about any known medical or food allergies
• Make sure you enquire in detail about the treatment/medications the doctor prescribes
• Clarify all doubts about the aftereffects and food restrictions, if any
• Be informed on how exactly you need to take the medicine-dosage, timings and frequency
• If you have further doubts, you may also inquire with the nurse or pharmacist
• Insist your medications are marked/put in packages that give clear instructions on how to take it
• Never stop, alter, or combine any medications without your doctor's consent
• Do not give any medication given to you to others as the aftereffects may be fatal

Precautions to be taken

• Make sure all belongings are safe
• Do not entertain/accept anything from strangers
• Do not give any money as payment to anyone other than at our billing counters
• If you have lost any valuable, please inform the nurse on duty immediately and we shall extend all support to find it out
• Unclaimed belongings are to be handed over to security office
• Please contact the Manager on Duty (MOD), to inquire about lost and found items
• Aster Prime is not responsible for loss or theft /misplacement of any valuables

For your safety

• Cameras: We have installed closed-circuit cameras at strategic locations for enhanced safety
• Fire Safety: Your room is equipped with fire safety devices. In case of fire, inform the floor nurse or press the fire-alarm button. Please make sure you know the fire plan provided in your area, our floor coordinator will also provide you with relevant fire safety information and evacuation plan

Please ensure the safety of the patient

• Patient is not allowed to move out of bed once prepped for the night. In case, you find anything weird that’s happening surrounding, press ‘call bell.’
• Make sure you take the medicines prescribed by the doctor, dispensed by the hospital pharmacy and administered by the nurse.
• Patients are not allowed to keep personal drugs or medication, bedside rails are up, when asleep, so as to prevent any fall.
• Follow the silent hours after having your breakfast & meals

Housekeeping

• Your room will be cleaned twice a day, by our housekeeping staff
• If are in need of fresh robes, towels, blankets, kindly inform the nurse or housekeeping staff
• Do not flush any material, like cotton, bandages, or sanitary napkins down the toilet

For your convenience

• We have placed drinking water dispensers at all wards for your use

Please keep in mind

• Water is precious; make sure you do not waste it
• Aster Prime is an eco-friendly hospital. Help us in maintaining a clean and pollution-free ambience
• Smoking, consuming alcohol and chewing paan/tobacco are not permitted in the hospital premises
• Possession of weapons is banned in the hospital

Food and beverages

• Food from outside is not allowed
• Food/beverages for the patient, as well as the relative/ bystander, are available in the hospital premises
• The right kind of food is essential for faster recuperation. Our dietician will advise on what food should be given in what quantity, to the patient.
• Religious restrictions will definitely be taken into consideration while prescribing the diet. So please communicate any such requests clearly to the dietician beforehand.
• One relative/bystander can have food in the room. Others are requested to use the cafeteria.
• You can choose from Indian or continental dishes.
• You may dial 8 from the phone in your room to avail non-medical assistance including food, IT, billing, concierge or making calls.
• Morning tea/beverage 06.30 a.m. — 07.30 a.m.
• Breakfast 07.30 a.m. — 08.30 a.m.
• Lunch 12.30 p.m. — 02.00 p.m.
• Evening Tea 03.30 p.m. — 04.30 p.m.
• Dinner 07.30 p.m. — 08.30 p.m.
• Relatives/ Bystanders in the Room
• Only one relative is allowed to stay in the room
• Patient’s relative should carry the pass during the period of stay
• The room/ward should be vacated when the patient is shifted to the ICU, if the patient intends to retain the room, additional room rent will be charged
• Room retention is subject to availability. In case of requirement for another patient, you should be willing to vacate the room

Discharge process

Treatment or surgical procedures are carried out as the doctor’s advice during the hospital stay. Depending upon the health condition after the treatment and surgical procedure, the doctor will advise discharging the patient:

• After the doctor’s confirmation for discharge, the DMO will prepare a discharge summary. The summary will be reviewed and signed by the concerned doctor
• All the documents and reports will be collected and verified before sending it to the insurance department.
• Once approved, the insurance amount should be settled within 15 days, else you need to pay the difference amount to settle the bill. If the first follow-up check is within 15 days of the discharge process, which is complimentary
• You will receive a checkout slip after paying the bill and produce the copy at the nursing station for discharge summary and medication guidelines, and to the security personnel at the final exit.

Guidelines:

• Please check all your belongings before leaving the hospital as the hospital is not liable for your belongings
• Crosscheck all the documents
• The entire discharge process will take a minimum of 3-4 hours approximately, plan your departure accordingly
• For those with insurance, it will take 5-6 hours approximately to complete the discharge process
• The first follow up check within 15 days after the discharge is compliment

Discharge checklist

Make sure you check or ensure the following before you leave the hospital:

• All shelves, table drawers and the wardrobe for any personal belongings
• Your complete discharge summary and reports
• Prescriptions from your doctor with clear instructions
• Book the follow-up appointment with your doctor or surgeon
• Return the bystander pass at the security desk
• Return the duly filled feedback form with suggestions to the Guest Relations Executive/Nurse Station