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At Aster, we believe a child is life’s greatest gift and this gift has to be nurtured & cared for. As the name suggests, Aster Nurture is a program that aims at nurturing, caring and protecting the mother and the new born baby from the time when the mother conceives till when your child is 5 years old.

"Our brand promise ‘We’ll Treat You Well’ is about our commitment to bring the finest healthcare services within the reach of everyone. But it is not just affordability that makes us a class apart in the realm of healthcare. We believe quality is the heartbeat of modern medical sciences, and we go to great lengths to deliver services that have already been recognized with some of the most sought-after awards and certifications. Accessibility is another important focus area for us. We have an ever growing network of hospitals, clinics and pharmacies that are well-equipped to cater to the changing needs of millions around the world."

Visitor Guidelines

Planning your admission

For all planned cases, Patient Relation Executive/ Credit desk Executive shall inform you a day prior on date and time of arrival. Please carry your valid ID proof, all available medical reports and insurance card for the admission process.

Meals

Meals are included in the room charge. Non-Vegetarian preferences and other special diets (therapeutic diet as per physician’s order or according to patient’s clinical condition) are also catered. Diet will be monitored by certified Nutritionist.

Belongings & Personal Requisites

The hospital provides dressing gowns, bedroom slippers and toiletries. The hospital is under CCTV surveillance. However, we highly recommend leaving valuables and jewellery at home or handing over to your family.

Accommodation

Room categories offered are Suite/ Single/ Twin Sharing room/ General wards. All rooms have en-suite bathrooms and are fully furnished with telephones and multi-channel satellite television. All rooms have an attendant couch (including General Wards) to accommodate one person for an overnight stay.

Facilities and Amenities

Canteen: Where you can enjoy healthy and delicious food options

Free Wi-Fi: Patients and visitors can stay connected during their stay or visit at the hospital

TV Screens: Aster provides television services in all patient rooms & waiting areas

Interpreter Service

Is available for 14 different languages including Arabic, Russian, Malayalam, Tagalog etc.

Visiting Hours

Wards – 8 Am to 9 AM, 5 PM to 6 PM

ICU – We allow only 2 visitors per patient per day after Doctor counseling

NICU (Only mother and father are allowed).

Age of visitors

We recommend limiting the children visiting the hospital. The hospital allows children up to 14 years of age with an adult (at least 18 yrs. old) supervision only.

Visitors Health

If you have flu/ fever/ other signs of infection, we advise you to refrain from visiting the hospital.

Number of Visitors

At most 2 visitors are allowed at a given time.

Overnight stay for visitors

Only one visitor is allowed to stay overnight with the patient.

Access Control

Certain areas have controlled access to maintain patient safety and privacy. In order to access these areas, please use the bell at entrance.

Pets

No animals are permitted to enter the hospital premises.

Smoking

Smoking is strictly prohibited in the hospital premises.

Hand Hygiene

Please wash your hand or use our hand sanitizer available in the hospital premise to ensure infection control before and after touching of patient and patient surroundings.

Car Parking

Parking is free of cost.

Patient Safety

All admitted patients need to wear hospital wrist ID band clearly stating their full names and UHIDs to ensure identification. Make use of the call bell system at bedside and in all bathrooms in case of assistance.

Payment Terms

Self-paying (Non medicals/Disposables), Patients-Expenses not covered by insurance plans will have to be settled by the patient via cash or credit card.

Insured Patients Aster Prime Hospital is empaneled with the top insurance companies for providing medical cover: Medi Assist India, Vidal Health (TTK Healthcare TPA), Good Health Plan Ltd, Health India, Paramount Health Services, Medicare TPA, Vipul Medcorp, Heritage Health, United Health care India, Family Health Plan, MD India Helathcare Services, E-Meditek Tpa, Star Helath and Allied Insurance, HDFC Ergo General Insurance, Religare Helath Insurance, Max Bupa Helath Insurance, IFFCO-TOKIO General Insurance. Expenses not covered by insurance plans will have to be settled by the patient by cash or credit card.

Discharge Process

Families are requested to arrange for home clothes, transport and finances for the planned day of discharge. The discharge summary and instructions including medication, follow up details other advice will be explained and handed over to the patient. The discharge process typically takes minimum 3 hours for Cash Paying cases and for TPA minimum 5 hours from the time of confirmation by treating doctor.